FOR SALES & ADVICE CALL:
01262 603 234
The Lotus Kamari shoe delivers unrivalled product styling and comfort. Key features include punch work detailing on the leather upper, partially concealed elasticated laces and a crisp white sole unit that is enhanced by a blanket stitch trim. This Lotus women's white shoe is also leather lined and features cushioned insoles, so it’s exceptionally comfortable and perfect for slipping on come the weekend as it will add the perfect finish to casual looks.
Orders below £40 will be charged £4.50 for UK Standard Delivery.
If your order consists of multiple items and following the return of any items the total purchase price becomes less than £40, £4.50 will be deducted from the refund.
Weekends and Bank holidays are not classed as working days.
Orders below £40 will be charged £12.95 for UK Next Day Guaranteed.
Please note that Next Day Parcels must be signed for and cannot be left in a safe place.
Channel Islands & Shetland Islands - Royal Mail can only guarantee it will deliver within 2 working days.
Please note that we are unable to ship Next Day if a single item in your basket weighs over 2Kg.
Area Exclusions:
Delivery by 5.30pm the next working day to postcodes: AB30-56, IV21-28, IV40,IV52, IV54, KW1-14, PA28-38, PH15, 17¬26, PH31-40, PH49-50, HS1, HS3-9, IV41-51, IV55-56, KA27-28, PA20 (0-9), PA41-49, PA60, PA77, KW15, KW16 (Stromness Town only), GY9 (Alderney), ZE1 (Lerwick), HS3.
Delivery after two working days by 5.30pm for postcodes: GY1 3(Herm), GY10 (Sark), HS2, PA61-75, PA78, ZE2-3.
Delivery after 3 working days by 5.30pm on the third working day to postcodes: KW16-17, PH30, PH41-44.
Saturday Area Exclusions:
Saturday delivery is not available to GY1 3 (Herm), GY9 (Alderney) GY10 (Sark).
We will dispatch to an alternative shipping address from your billing address if required, but will carry out additional checks, where we deem it necessary to protect both ourselves and our customers.
It may be possible for parcels to be left in a secure place of your choice if you are not available to take your delivery. Please state your instructions when you order. However, the use of a secure place voids the proof of delivery protection and we regret that we cannot accept any claims for missing parcels in these instances.
Orders over the value of £170 must be signed for, however, and cannot be left in any secure place.
If an attempted delivery fails you will have 18 working days to collect the parcel from your local Delivery Office. If the parcel is not collected, it will be returned to us and the Return to Sender fee (£4) will be deducted from your Refund.
You will receive confirmation of your order's dispatch via email. You can track your parcel by logging on to http://www.royalmail.com/track-trace and entering your Tracking Number.
If you live locally, you can choose to have your order delivered to our BRIDLINGTON store by selecting ‘Collect in Store’ at the checkout. If you select this option the goods will be ready and waiting for you at our store, usually within 24 hours. This service is FREE.
You will be contacted by our store when your order is ready to pick up. Please bring the following items with you when collecting:
EUROPEAN UNION (Currently suspended)
Royal Mail European Airmail Tracked - Delivered in 3 to 5 Working Days.
Individual prices per country are quoted at the basket stage.
*Please note* We do not ship to international PO boxes.
If you would like to get your parcel quicker, we can offer an international express service with DHL:
DHL International (Express Delivery) – 1 to 2 Working days, delivery time and charges for DHL International are shown in the checkout, as the cost is based on the size and weight of your order. However, if your location is deemed as remote by DHL they will issue a surcharge and you will therefore be advised by email. PLEASE NOTE that DHL require a telephone number to be input for all Express Services.
REST OF THE WORLD
Royal Mail International Airmail - Delivered in 5 to 7 Working Days.
Individual prices per country are quoted at the basket stage.
*Please note* We do not ship to international PO boxes.
International deliveries may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
If you would like to get your parcel quicker, we can offer an international express service with DHL:
DHL International (Express Delivery) – 2 to 5 Working days, delivery time and charges for DHL International are shown in the checkout, as the cost is based on the size and weight of your order. However, if your location is deemed as remote by DHL they will issue a surcharge and you will therefore be advised by email. PLEASE NOTE that DHL require a telephone number to be input for all Express Services.
Any claims for lost goods cannot be entered into until after 15 working days from dispatch. Please note that if any items are returned to us by Royal Mail’s sorting office as uncollected, we will not provide a second delivery free of charge. We will contact the customer for the delivery charge before we dispatch it a second time.
WE HAVE BEEN ADVISED BY ROYAL MAIL THAT PARCELS SHIPPED TO CHILE ARE HELD BY CUSTOMS FOR 2/3 WEEKS
If you wish to cancel your order you can notify us by email at sales@marshallshoes.co.uk before we have dispatched the goods to you or where the goods have already been dispatched to you by returning goods to us in accordance with our returns policy.
We hope that you are happy with your goods. However, if you are not completely satisfied with your purchase, you can return it to us within 30 days of receipt.
The cost of returning purchases is the responsibility of the customer. The returned product must be in the same resaleable condition that you received it in & not show any signs of wear. The box should not be defaced or damaged in any way and we reserve the right to impose a £3 charge if the box is returned in a condition that we deem unacceptable for re-sale.
All refunds will be issued within 7 days of receipt via the original payment method and you will be advised of the refund by email.
Any express postage charges will not be refunded. If you ordered more than one item and return any of them making the purchase price less than £40 (free shipping amount) then the shipping fee for orders less than £40 (£4.50) will be deducted from your refund. If a promotional discount, such as an exclusive online discount, was applied to your original order and you return any part of that order, Marshall Shoes reserves the right to withhold from any refund the amount of discount received, if the amended order no longer qualifies for that discount.
The parcel can be dropped off in store or returned via your own courier to Marshall Shoes, 52-54 High Street, BRIDLINGTON, YO16 4QA
However, in order to make the returns process as easy as possible, customers have the option whilst shopping to purchase a £1 per item Pre-Paid UK Returns label. A label can only be purchased with a product. This allows you to return your items to us at no further cost. This option is not available for items under £40. The label will be delivered in your parcel and should be attached to your return parcel and taken to any post office. This label is only valid for the original order. It is non-transferable and non-refundable. It is for UK Mainland returns only.
If you choose not to purchase a Pre-paid returns label, we also offer an 'Easy Return' Label. If you elect to use this Tracked Returns Service, a charge of £3.50 will be deducted from your refund (per label used).
THIS SERVICE IS FOR UK MAINLAND RETURNS ONLY.
CLICK HERE TO CREATE YOUR 'EASY RETURNS' LABEL
Purchases made between the 26th October & 7th December will have until the 14th January the following year to be returned. Purchases made after that have the standard 30 days.
The product must be in the same resalable condition that you received it in and not show any signs of wear. The box should not be defaced or damaged in any way and we reserve the right to impose a £3 charge (or otherwise where deemed appropriate) if the box is returned in a condition that we deem unacceptable for re-sale.
All Refunds will be issued within 7 days of receipt of the item via the original payment method and you will be advised of the Refund by Email.
Any Express postage charges incurred when the order was originally dispatched will not be refunded.
If a promotional discount, such as an exclusive online discount, was applied to your original order and you return any part of that order, Marshall Shoes reserves the right to withhold from any refund the amount of discount received, if the amended order no longer qualifies for that discount.
Returns should be sent to Marshall Shoes, 52-54 High Street, BRIDLINGTON, YO16 4QA. The cost of returning the goods is the responsibility of the customer.
International shipping charges incurred when the order was placed will not be refunded.
A tip for our international customers:
If you are returning your item you must write "merchandise returned" on the customs label when you complete it. Failure to do so will result in customs charging you and if these charges remain unpaid after 20 days the parcel will get 'returned to sender'
We know that it is sometimes difficult to get the exact size when buying online which is why we offer an Exchange Policy. In addition to the free delivery we offer on the original purchase, we will also pay Royal Mail Tracked delivery on the exchanged item. Please note that we do not cover the cost of returning the item to us.
You must notify us of any product that you deem to be defective or not satisfactory within 7 days from the date of delivery. We shall be under no liability in respect of any defect arising from wear and tear, wilful damage, negligence, abnormal usage conditions, failure to follow our instruction, misuse or alteration or repair of the ordered goods without our approval. Please contact us before returning the product.
In the case of faulty/damaged goods, the goods will be inspected on return before a refund will be issued. A replacement or exchange may also be arranged instead of a refund at your request.
We are a secure website working with Sage pay. We are pleased to accept orders by any of the following methods: - Online transactions ( secure server) and telephone. All Credit/Debit card transactions are subject to validation checks and are authorised by the card issuer. We accept PayPal, MasterCard, Visa, Delta, Maestro, Electron, American Express and JCB. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order.
